These Terms of Service govern the use of services supplied by Switchcom IT (Pty) Ltd and should be read together with your quotation, service order, invoice, package description, and our Privacy Policy.
Switchcom IT (Pty) Ltd
Registration: 2025/931672/07
22 June 2026
South Africa
These Terms of Service form an agreement between Switchcom IT (Pty) Ltd ("Switchcom IT", "we", "us") and the customer or authorised business representative ("you"). You accept these terms when you order, activate, pay for, access, or continue using a Switchcom IT service.
If a written quotation, service order, campaign offer, or signed agreement contains specific terms that conflict with these general terms, the specific written terms apply to that service to the extent of the conflict.
Services may include fiber or wireless internet access, installation, network equipment, WiFi, managed IT support, websites, domains, email hosting, cloud or server hosting, technical support, equipment management, and related professional services. Availability depends on location, infrastructure, capacity, supplier coverage, technical feasibility, and successful account verification.
You must provide accurate contact, installation, billing, and identity information where reasonably required. Activation dates are estimates until installation, upstream provisioning, site access, equipment availability, and payment requirements are satisfied.
You must provide safe and reasonable access to the installation site and obtain any landlord, body corporate, property-owner, or other permission required for cabling, mounting, drilling, equipment, or infrastructure work.
You agree to pay the prices, installation charges, equipment costs, recurring fees, and other amounts shown on the applicable quotation, invoice, checkout page, or service order. Invoices are payable by their stated due date using an approved payment method and the requested payment reference.
Where disclosed and permitted by law, overdue accounts may attract reasonable late, reconnection, collection, or administrative charges. A disputed amount must be raised promptly with supporting information; undisputed portions remain payable.
Unless a different written term is expressly agreed, recurring connectivity and hosting services operate month to month. You must give at least 30 calendar days' written cancellation notice to accounts@switchcomit.co.za. Charges remain payable during the notice period and until any Switchcom IT-owned equipment that must be returned has been collected or returned as agreed.
Cancellation does not remove charges already incurred, outstanding balances, non-refundable third-party registrations, completed installation work, or approved once-off work.
Advertised speeds describe the service profile and are not a guarantee that every application or device will always achieve that speed. Actual performance can be affected by WiFi conditions, customer devices, local congestion, upstream networks, websites, international links, power failures, interference, maintenance, and circumstances outside our reasonable control.
Uncapped services are not billed per gigabyte but remain subject to lawful use, network integrity, reasonable traffic management, and any fair-use or upstream-provider rules disclosed for the package. You may not use a service in a way that materially degrades the network or harms other users.
You may not use our services for unlawful activity, fraud, harassment, intellectual-property infringement, unsolicited bulk messaging, malware, unauthorised access, network attacks, deliberate service disruption, illegal interception, or distribution of prohibited content. You are responsible for activity performed through your account, network, credentials, domains, and devices unless caused by our proven fault.
Equipment ownership is determined by the invoice, service order, or equipment record. Equipment marked as Switchcom IT-owned remains our property and must be kept reasonably secure, used only for the service, and returned when required. You may be charged for loss, avoidable damage, unauthorised modification, or failure to return our equipment, subject to applicable law and fair assessment.
Customer-owned equipment remains your responsibility. We are not responsible for defects, limitations, unsupported firmware, or incompatibility in customer-owned devices unless we expressly agree to service that equipment.
Domain registrations, renewals, certificates, software licences, and third-party hosting products may be subject to registry or supplier terms and may be non-refundable once ordered. You are responsible for providing lawful content and timely approvals. Renewal depends on payment before supplier deadlines, and we cannot guarantee recovery of an expired or released domain.
You must keep independent copies of important business content and email unless a written backup service is included. Hosting and email services may be suspended to protect security, network stability, or other customers where malicious software, compromise, abuse, or excessive resource use is detected.
We provide support through our available contact channels and use reasonable efforts to restore affected services. Planned maintenance, urgent security work, supplier faults, cable damage, power failures, theft, vandalism, weather, civil disruption, and other events may temporarily affect availability.
Any service credit or remedy is determined by the applicable service order, supplier commitment, consumer law, and the circumstances of the incident. We do not promise uninterrupted or error-free service.
We may suspend or limit a service where payment is overdue, the service is being abused, security is at risk, required information is materially false, site conditions are unsafe, a supplier withdraws service, or continued supply would be unlawful. Where reasonably possible, we will provide notice and an opportunity to remedy the issue.
We may terminate for material or repeated breach, fraud, unlawful use, persistent non-payment, or where service can no longer reasonably be supplied. Rights and amounts accrued before termination remain enforceable.
You agree that we may send service, support, installation, billing, security, and account communications to the email address or telephone number associated with your account, including through the WhatsApp Business Platform. You can opt out of non-essential WhatsApp messages by replying STOP. Our handling of personal information is described in our Privacy Policy.
Switchcom IT retains ownership of its brands, systems, templates, software, documentation, and pre-existing materials. Ownership or licensing of custom website, design, or development deliverables is determined by the relevant quotation or agreement and may depend on full payment.
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under the Consumer Protection Act, POPIA, the Electronic Communications and Transactions Act, or other applicable South African law.
To the extent permitted by law, we are not liable for indirect, special, or consequential losses, loss of profit, loss of opportunity, or loss caused by third-party networks, customer equipment, unlawful use, or events outside our reasonable control. Any assessment of direct liability will consider the service affected, payments made for that service, actual proven loss, our conduct, and applicable law.
Please submit billing or service complaints to support@switchcomit.co.za with your account details and supporting information. We will attempt to resolve complaints in good faith. These terms are governed by South African law, and disputes are subject to the jurisdiction of the competent South African courts or any applicable statutory dispute process.
We may update these terms to reflect changes in services, suppliers, law, security, or business operations. Material changes affecting an active recurring service will be communicated where reasonably required. The latest public version and effective date will remain available at this URL.
