How to submit a deletion request

Send an email to support@switchcomit.co.za with the subject User Data Deletion Request. You may also send DELETE MY DATA to our business WhatsApp number, 065 974 7860.

Information to include

Please provide enough information for us to locate the correct records:

• Your full name or registered company name
• The email address and telephone number used with Switchcom IT
• Your client profile code, invoice number, or service address if available
• Whether you want all eligible information deleted or only a specific account, communication, or service record

Do not send passwords, one-time PINs, complete payment-card details, or banking login information.

Identity verification

To prevent unauthorised deletion, we may ask you to confirm control of the registered email address or telephone number and provide reasonable additional account information. If an authorised representative submits the request, we may require proof of authority.

What happens next

We will acknowledge the request, verify your identity, identify the relevant systems, and confirm whether the request can be completed in full. Eligible personal information will be deleted, anonymised, or de-identified. We will provide a completion notice or explain any information that must legally be retained.

Information we may need to retain

Deletion rights are subject to POPIA and other applicable South African law. We may retain limited information required for accounting, tax, payment reconciliation, fraud prevention, security, dispute resolution, legal claims, regulatory compliance, or proof that a deletion or opt-out request was honoured. Retained information will remain restricted and will not be used for unrelated marketing.

Effect on active services

Deleting information needed to operate an active account may require cancellation or termination of the affected service. We will explain the impact before deleting operational information where appropriate. Outstanding contractual or payment obligations are not automatically cancelled by a data-deletion request.

Third-party platforms

We will remove or restrict eligible information in systems controlled by Switchcom IT. Information independently controlled by third parties such as Meta, WhatsApp, PayFast, banks, domain registries, or upstream network providers may also be governed by those providers' retention duties and privacy-request processes.

WhatsApp and notification opt-out

If you only want to stop non-essential WhatsApp notifications and do not want your entire client record deleted, reply STOP. We will retain the minimum suppression record needed to honour the opt-out.

Contact details

Switchcom IT (Pty) Ltd, registration 2025/931672/07
71 Stormberg Avenue, Bosmont, Randburg, Johannesburg, Gauteng, 2093, South Africa
Email: support@switchcomit.co.za
Telephone and WhatsApp: 065 974 7860